Refund Policy

Return and Refund Policy

At The Pink Sphere, we prioritize customer satisfaction and strive to provide exceptional products and services. We understand that situations may arise where you may need to return a product or cancel a service, and we aim to make this process as straightforward and transparent as possible. Please review the following detailed Return and Refund Policy to understand how we handle returns, refunds, and cancellations.

Products Acquired from The Pink Shop: Every item you acquire from thepinkshop is crafted with unparalleled dedication and precision, as they are tailored specifically to your specifications upon order. Due to the custom nature of our products, we generally do not accept returns or provide refunds unless an item is found to be defective. In instances of defective merchandise, we are fully committed to addressing and rectifying the concern swiftly.

Defective Merchandise: Should you unfortunately receive a defective item, it is crucial to reach out to us within 24 hours of delivery to begin the return procedure. You might need to submit photographic proof of the defect. Our devoted customer support team will review the defect and decide the next steps, which could involve sending a replacement or issuing a refund, based on what we find most suitable.

Services Booked through The Pink Wedding and The Pink School:

Services booked through thepinkwedding and thepinkschool require a deposit at the time of booking to secure your appointment slot. We understand that scheduling conflicts may arise, and we strive to accommodate our customers to the best of our ability.

• Deposit Requirement: A non-refundable deposit is required at the time of booking to secure your appointment. This deposit helps us allocate resources and reserve your spot in our schedule. The deposit amount may vary depending on the service booked and will be clearly communicated to you at the time of booking.

• Changing Appointment Dates: If you need to change the date of your appointment, please notify us as soon as possible. While we understand that unforeseen circumstances may arise, please note that the deposit paid to secure the original appointment date is non-refundable. A new deposit will be required to secure the new appointment date.

• Remaining Balance: The remaining balance for services is due one week before the scheduled appointment date. We will send you a reminder email with instructions on how to submit the remaining balance payment. Failure to pay the remaining balance by the specified deadline may result in the cancellation of your appointment.

Cancellation Policy:

• Notice Period: If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice. This allows us to adjust our schedule and accommodate other clients. Cancellations made with less than 48 hours' notice may result in the forfeiture of your deposit.

• Contact Us: If you need to cancel or reschedule your appointment, or if you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team. You can reach us via email at info@thepinksphere.com or through our website's contact form. We are here to assist you and ensure that you have a positive experience with The Pink Sphere.

Thank you for choosing The Pink Sphere for your beauty and wellness needs. We appreciate your support and look forward to serving you again in the future.