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Refund & Cancellation Policy

Last updated: 10 June 2026

This Refund & Cancellation Policy applies to purchases made from THE PINK SPHERE LTD, trading as The Pink Sphere.

Company number: 16066080
Contact email: info@thepinksphere.com

1. General Policy

Please purchase carefully.

Except where required by law or expressly stated in this policy, payments made to The Pink Sphere are non-refundable.

We do not normally provide refunds because:

  • you changed your mind;

  • you forgot to attend;

  • you joined late;

  • you did not use the service;

  • you did not download the materials;

  • your personal schedule changed;

  • you did not check your email;

  • you experienced a technical issue on your side;

  • you left a WhatsApp group;

  • you did not agree with a discussion;

  • you expected a particular personal result; or

  • you no longer wish to participate.

Nothing in this policy removes any statutory rights you may have under applicable consumer law.

2. Event Tickets

Tickets for live events scheduled for a particular date and time are not normally refundable if you cancel, change your mind, fail to attend, or join late.

This includes:

  • workshops;

  • educational events;

  • expert events;

  • group sessions;

  • Coffee Meets;

  • The Panic Room Live;

  • journaling sessions;

  • planning sessions;

  • Mirror Talk group sessions; and

  • other scheduled live events.

Where we choose to offer a ticket transfer, credit, or alternative date as a goodwill gesture, this is discretionary and does not create an ongoing obligation.

3. Events Cancelled by The Pink Sphere

If The Pink Sphere cancels a paid event and cannot provide a suitable alternative, we will offer a refund for the affected event ticket.

If an event is materially rescheduled and you cannot reasonably attend the new date, email info@thepinksphere.com as soon as possible.

We may offer an alternative date, transfer, credit, or refund depending on the circumstances and any applicable legal rights.

4. Speaker or Format Changes

Speakers, contributors, timings, topics, or event formats may occasionally change where reasonably necessary.

A change of speaker or minor schedule adjustment does not automatically create a right to a refund where the core service can still be provided.

5. PINK Club Membership

PINK Club is a monthly subscription.

Your subscription renews automatically each month unless you cancel it before the next renewal date.

You may cancel at any time. Cancellation stops future renewal payments.

Unless required by law:

  • payments already collected are not refunded;

  • partial-month refunds are not provided;

  • unused membership time is not exchanged for cash; and

  • your access normally continues until the end of your paid billing period.

If you subscribed accidentally, contact us promptly. We will review the situation reasonably and apply any legal rights that apply.

6. Inner Circle Membership

Inner Circle Membership is purchased through a one-time annual payment.

It does not automatically renew.

A member wishing to continue after the yearly membership period ends must purchase a new membership.

Inner Circle Membership is application-based and subject to separate professional terms shared during the onboarding process.

Unless required by law or stated in the separate Inner Circle terms, Inner Circle payments are non-refundable after acceptance and activation.

A decision not to apply for opportunities, attend meetings, complete onboarding steps, or make use of available benefits does not create a right to a refund.

Inner Circle Membership provides access to potential visibility and opportunities. It does not guarantee clients, revenue, bookings, collaborations, or a particular commercial result.

7. Mini Expert Sessions

Mini Expert Sessions are paid introductory sessions booked through The Pink Sphere.

You may request to reschedule a Mini Expert Session up to three times, subject to the expert’s availability.

After a third customer-requested reschedule, the session may be cancelled without a refund unless required by law.

A reschedule initiated by the expert or The Pink Sphere does not count towards your three reschedules.

Refunds are not normally provided where:

  • you cancel;

  • you fail to attend;

  • you arrive late;

  • you do not respond to scheduling messages;

  • you provide incorrect contact details;

  • you exceed the rescheduling limit; or

  • you decide not to continue with the expert.

If the expert or The Pink Sphere cannot provide the booked Mini Expert Session and cannot offer a suitable alternative, we will offer a refund for the affected session.

Any continued work after the Mini Expert Session is arranged directly between you and the independent expert. Refund questions relating to that continued work must be directed to the expert.

8. Self-Paced Programmes and Immediate Digital Access

Some purchases provide immediate access to digital content, such as:

  • videos;

  • replays;

  • recordings;

  • audio;

  • workbooks;

  • downloads;

  • online modules; and

  • digital resources.

Where required, you will be asked at checkout to confirm that:

  • you want access to begin immediately; and

  • you understand that your statutory cancellation right may be lost once digital supply begins.

Where immediate access has been provided following the required express acknowledgement, a change-of-mind refund will not normally be available.

This does not affect your rights where digital content is faulty, materially misdescribed, or your statutory rights otherwise apply.

9. Live Online Programmes

Some programmes include live sessions delivered on specified dates.

Where a live programme has not begun, a statutory cancellation right may apply in some circumstances.

Where you expressly request a service to start during an applicable cancellation period, you may be responsible for a proportionate amount for any service already supplied if you later cancel.

Where a live programme includes immediate access to digital resources, the rules relating to immediate digital access also apply.

10. Technical Issues

You are responsible for using a suitable device and internet connection.

We do not normally provide refunds for technical problems caused by:

  • your device;

  • your internet connection;

  • your browser;

  • your microphone or camera;

  • your Zoom settings;

  • your email settings;

  • your failure to check spam folders; or

  • your failure to join at the correct time.

If a significant technical issue on our side prevents us from delivering a paid service and we cannot provide a suitable alternative, we will offer an appropriate remedy.

11. WhatsApp Groups

Leaving, muting, or choosing not to join an optional WhatsApp group does not create a right to a refund for a membership or service.

12. Klarna, Clearpay, PayPal, and Other Payment Providers

Where you use an external payment provider, its own processing times and payment terms may apply.

A refund approved by The Pink Sphere may take additional time to appear depending on the payment provider.

If you paid using a buy-now-pay-later provider, the provider will normally adjust future instalments in accordance with its own process.

13. Chargebacks

Please contact info@thepinksphere.com before raising a chargeback so that we have an opportunity to review and resolve the issue.

Fraudulent or abusive chargebacks may result in restricted access, account suspension, or the recovery of reasonable costs where permitted by law.

14. How to Contact Us

To ask about a cancellation or refund, email:

info@thepinksphere.com

Include:

  • your name;

  • the email address used for purchase;

  • the service purchased;

  • the purchase date;

  • the event or session date where relevant; and

  • a brief explanation of your request.

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